We work with regulators, governments, and operators to develop and implement regulatory policies.

Regulation is a key part of the environment in which fixed and mobile broadband suppliers operate. It is also the main means by which governments seek to promote competition, investment, and universal availability of telecoms services.

We work with regulators to develop and implement regulatory policies. We also help operators to contribute to policy development and report on compliance with regulations. Furthermore, we identify key issues in regulatory processes and critically appraise international benchmarking data.

Our consultants help regulators to undertake, and operators to respond to, consultations of all kinds, from costing methodologies and wholesale price controls, right through to forward-looking market competition reviews. We also develop and audit cost models for both regulators and regulated firms.

Our regulation services

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Our project experience

We developed top-down and bottom-up cost models of fixed and mobile networks on behalf of ICASA, the South African telecoms regulator.

The model could apply both the LRAIC+ and LRIC standards to quantify the costs of regulated wholesale services for both large and small hypothetical operators, based on the use of modern equivalent assets. Our support included the collection of confidential data from operators, participation in industry workshops and public hearings, as well as one-to-one sessions with operators and training of ICASA’s project team.

The fixed and mobile wholesale charges determined during this process were adopted in October 2018.

Image: Fixed network architecture

In a study for the European Commission, we provided an assessment of zero-rating practices across Europe from a competition perspective.

Zero-rating is the practice of not charging for data traffic associated with particular applications (e.g. WhatsApp). The project included an overview of zero-rating practices across Europe, a literature review on zero-rating, and the development of a high-level framework assessing the impact of zero-rating on competition and efficiency.

Our research suggested that zero-rating should be a competition concern unless there is some form of exclusivity on owner-operated content.

Image: Timeline of mobile zero-rated offers in Germany

We advised MCMC, the Malaysian telecoms regulator, on whether and how to mandate the implementation of Fixed Number Portability (FNP).

Our recommendations were based on a detailed international benchmarking exercise of countries to have deployed FNP, as well as consultation with the industry in the form of an industry questionnaire and one-to-one meetings. We also performed a cost-benefit analysis based on best practice modelling techniques before presenting the results of this study to MCMC’s senior management.

Image: Overview of the All Call Query (ACQ) call routing solution

We prepared a report to assess the competitiveness of the fixed and mobile market in a Middle Eastern country on behalf of one of the market players.

As a first step, we assessed the market’s health, including competition, as well as the quality and affordability of telecoms services. Next, we assessed the potential impact of a market entry, utilising local and international benchmarks. We concluded the project by outlining the priority areas for regulatory action in the market.

Image: Dimensions of customer experience

We helped a major fixed and mobile operator to influence the design of replicability tests, providing design guidelines to the regulator based on best practice methods.

Our approach focused on providing practical guidance to the regulator and our recommendations were informed by detailed benchmarking of international practices regarding economic replicability tests.

An important area of research was in fixed-mobile bundling, where numerous types of discounts and promotions needed to be quantified on a like-for-like basis.

We conducted a workshop with the regulator to present our recommendations.

Image: Illustrative example of margin squeeze with bundled products

Relevant articles and reports

Our experts

Graham Johnson
Graham JohnsonPartner
Graham Louth
Graham LouthPartner
Amit Nagpal
Amit NagpalPartner
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